As a small business, it is our policy that we do not offer refunds in any situation.
Natural body products do not contain synthetic preservatives and thus do not have the extended shelf life of mainstream skincare. Our products also require a certain level of care, such as keeping them in cool, dry places, washing hands before use, and storing lotions in the refrigerator. If you are unsatisfied with your Prairie Bloom product, we are happy to send a one time replacement or offer store credit in the amount of your purchase.
If your product is delivered damaged, we are happy to send a replacement or offer store credit in the amount of your purchase upon proof of damage. If there is an issue with delivery, we are happy to send a replacement or offer store credit in the amount of your purchase.
Not all natural skin care works perfectly for each individual. If you find a product does not work for you, email firstname.lastname@example.org to discuss an alternative.
Customers are responsible for all shipping charges involved in replacements.